General Terms and Conditions

Applicable on Champong Application Platform

1. Scope of Application

These General Terms and Conditions apply to all organizations and individuals placing food orders and using services on the Champong application.

2. Transaction Process

Step 1: Customer selects dishes on the application.

Step 2: Customer provides delivery information and selects a payment method.

Step 3: The system displays order details, including:

  • Name of dishes/services;
  • Selling price;
  • Delivery fee (if applicable);
  • Total payment value.

Step 4: Customer confirms the order.

Step 5: The restaurant confirms the order and delivers it to the address provided by the customer.

3. Payment Methods

Customers can choose one of the following payment methods:

3.1. Online Payment

Payment via bank transfer:

Beneficiary Name: Công ty TNHH Nega Food

Account Number: 897866

Bank: TMCP Á Châu (ACB)

3.2. Cash on Delivery (COD)

Customers pay directly to the delivery staff upon receiving the order.

4. Delivery Policy

  • Orders will be delivered to the address provided by the customer;
  • Estimated delivery time is displayed on the application;
  • Actual delivery time may vary due to traffic conditions, weather, or force majeure events;
  • The delivery fee is explicitly displayed before the customer confirms the order.

Delineation of responsibilities between the merchant and the logistics service provider regarding the provision of goods documentation during delivery:

To assist the transport unit during the shipping process, we commit to always enclosing with each order: a Sales Invoice and relevant documents proving that the product belongs to the legal distribution rights of the Company.

Customers are responsible for:

  • Providing complete and accurate delivery information;
  • Checking the order upon receipt;
  • Paying the full value of the order.

5. Order Cancellation and Refund Policy

5.1. Order Cancellation

Customers can cancel an order when:

  • The restaurant has not confirmed the order; or
  • The order has not been prepared/handed over to the shipping unit.

* Beyond this point, cancellation requests may not be accepted.

5.2. Refunds

Customers will be considered for a refund in the following cases:

  • Successful payment but the order was not received;
  • The order was cancelled by Champong after the customer had already paid;
  • Wrong items delivered, missing items, or food quality not guaranteed due to restaurant or system error.

Refunds (if any) are processed through the original payment method or as agreed with the customer.

The refund processing time takes from 03 to 15 working days depending on the payment method and payment partners.

6. Payment Security

Champong does not store customers' payment information. Electronic payment transactions are processed through authorized payment intermediaries in accordance with statutory regulations.

7. Complaints Receipt & Resolution

All complaints from Customers shall be resolved on the basis of negotiation. In the event that a mutual agreement cannot be reached, either party has the right to bring the case to the competent State Authority for settlement.

7.1 Methods for Submitting Complaints

Customers can submit complaints to request resolution from Champong via the following methods: